Refund policy

1. We offer exchanges (subject to stock availability) or refunds of products for change of mind where we determine (at our absolute discretion):

1. • you have provided the proof of purchase and you purchased the products within 30days prior to the request for an exchange or refund;
   • the products are in their original condition and have not been used, worn, damaged, tampered with, washed, altered, connected, installed or attempted to be connected or installed;
     
   • the products are in a resaleable condition, as determined by us at the time of receiving the product;
   • the products are not sale items, custom-made, special buy products or gift vouchers; and
   • a returns communication has been completed and a return authorisation has been approved.
     
     
2. We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.
   
   
3. You may have rights under the Australian Consumer Law (see below) in addition to this clause.